Return and Refund Policy
Last updated: March 2025
We want you to be completely satisfied with your purchase. However, due to the nature of our products, we only accept returns under specific conditions as outlined below. Please read carefully.
1. Return Conditions (What is Acceptable?)
We only accept returns for defective products or items damaged in transit. We do not accept returns for change of mind, wrong size, “no longer needed,” or any other non-quality-related reasons. All products sold are non-customizable and we do not offer customization.
- Defective upon arrival: Item fails to function as intended due to manufacturing defect.
- Damaged during shipping: Item arrives broken, cracked, or physically damaged, supported by evidence.
We do not accept returns for any other reasons. By placing an order, you acknowledge this policy.
2. Reporting Shipping Damage – 72-Hour Window
If your order arrives with damage caused during transit, you must report it within 72 hours of delivery (based on tracking confirmation). Reports received after 72 hours may not be eligible for a refund or replacement.
To report damage, you must provide:
- Your order number and email address used for the order.
- Clear photographs of the damaged item(s) and the outer packaging showing any visible damage.
- Photos of the shipping label.
Send this information to support@coastalcarts.shop with the subject line “Shipping Damage – Order #[YourOrderNumber]”.
3. Return Process (Step by Step)
- Contact us: Email support@coastalcarts.shop with your order number and a description of the defect or damage.
- Provide evidence: Submit clear photos of the defect or damage as requested. For shipping damage, this must be within 72 hours of delivery.
- Review: Our team will review your request within 1–2 business days. If approved, we will send you a return shipping label and specific return instructions.
- Ship the item: Pack the item securely and follow the return instructions. Items must be received at our facility before we process the refund.
- Inspection and Refund: Once we receive the returned item, we will inspect it. If the return is approved, we will process the refund to your original payment method (PayPal) within 5 business days of receipt. Please allow additional time for your bank or PayPal to process the credit.
4. Who Pays for Return Shipping?
- Approved defect / shipping damage returns: We will provide a prepaid shipping label. The cost of return shipping is covered by us (coastalcarts.shop).
- All other scenarios (not accepted): Returns are not accepted, so no return shipping is applicable.
5. Refund Method and Timing
Refunds are credited back to the original payment method (PayPal account or card used). This is known as “original method reversal.”
Processing time: After we receive and inspect the returned item (if applicable), we will initiate your refund within 5 business days. The time it takes for the funds to appear in your account depends on your financial institution (typically 3–10 business days for credit cards, 1–2 days for PayPal balance).
6. Non-Refundable Charges
If an order is canceled after payment, any fees charged by PayPal or third-party payment processors (e.g., transaction fees) are non-refundable. These fees are retained by the payment provider and cannot be returned by us.
7. Cancellation Policy
Orders may be canceled only if they have not been shipped. To request cancellation, email us immediately. If the order is already shipped, you must follow the return process above. In case of a cancellation, any PayPal fees incurred are non-refundable as explained in section 6.
8. Important Legal Note
This policy sets forth your sole and exclusive remedy for defective or damaged products. It does not create any “final interpretation” right for the company; instead, it is a clear statement of our limited return policy as permitted by applicable law.